Pathetic Service AGAIN and AGAIN

Following the last complaint I posted someone called me from dstv however I could not answer the call. Today on the 25/02/2023 I called around 08:35 the call centre on *** and I spoke with a lady and I asked about my balance and why was I charged R285.95 the lady said it is now R185.90 I asked her what is it for she placed me on hold then hung up on me. Is this the kind of service we must expect from DSTV. I called multichoice on beggining of this month and was told that I owe R856 on the 06th of February 2023 I paid R860 I then called again on the 11/02/2023 at 12:30 and was told that I owe R285.90 I asked the agent what is was for she could not answer me and she promised that someone from the finance department will call me back within 48hours. I have been waiting since the 11th till today for someone to explain what the R285.90 is for and my showmax is not working as I am unable to watch any programs. Please can someone call me and assist me as I have called multichoice and the agents are unable to assist me.