Pathetic Service!!

Most pathetic service ever encountered, I bought a brand nee decoder explora, never owned Dstv before...on Sunday the 1st august called the multichoice helpline to get someone to assist me in activating the account, as I was on the call I did tell the guy that I don’t have enough airtime that it would cut asking him to call me back, he told me they not allowed to call clients back however that wasn’t an issue, I bought airtime and called again..my calls was being transferred back and forth, no one could assist me..A SIMPLE THING OF ACTIVATING A NEW DSTV ACCOUNT, no one could assist me..I’m so disgusted by this service,wasted my airtime and time busy calling different agents who couldn’t assist the last straw was being assisted by a lady telling me that she can’t activate it if I don’t read the terms and conditions..was even thinking of just taking the decoder back to the store and ask for refund cause been sitting with a brand new decoder which I’m not making use from, I’m so disgusted by multichoice agents. My cellphone number is *** email address ***