Pathetic service .

I called on 16th June to update my payment date and was assisted . I received ref no ***3-i4300. At no stage did I advise the consultant that I wanted to change bank details. I asked the consultant what is the pro rata amount that I needed to and was told 296. I then questioned if I can pay 296 plus what's outstanding on my account on the 22, the consultant confirmed yes. My service has now been suspended and when I called now and spoke with nokuthula she advised I must pay 296 within 24 hour's of my call of the 16th , which the previous consultation never advised me to do . She also advised me the consultant noted I called to change bank details which I never did .why would I change bank details if I pay cash . Now cos of a consultant whom didn't do her job correctly my service has been disconnected and suspended . All they need to do is listen to the call of the 16th all the proof is there . Really poor communication skills and pathetic service dstv . I had to ask nokuthula why isn't she's taking the reference number for the previous call then only did she do that .