Pathetic service

Pathetic service. I was misled. Informed that I will receive the Explora Ultra and be able to view everything which was lies!!! The Explora doesn't even have the services an explora should have which is catch up , recording etc. I need to pay extra for those service R200 for the explora and more for the subscription. I called the call centre and was told see I have activated it I can no longer cancel it..Like *** how in the hell would I know if I was misled or not without connecting and seeing if the services are there or not. Pathetic service..And I will escalate this even more further one plays with my money like that