Pathetic service

I paid my account on 25 Aug as I usually do via capitec loaded as beneficiary pay the amount boom all sorted. Explained them not to debit as they do not have debit orders other then 1st of every month. Reversed the debit order for the 1st. Mind u my payment is still on for the amount I paid on 25th of August only due on 1st Sept. My service has been canceled after iam the kne that called them from the first to rectify the issue. Sent proof of payment sent messages called and my calls gets dropped rep**** on emails 2 to 3 times asking for updates as did they allocate my payment. Received an email from BAPHIWE HLONGWANE only om 11th asking me to send proof of payment and dead quite after that. Today is the 15th my service is still down and no update. Called call center as soon as they open my account they drop my call