Pathetic service

We all know what bad weather we had these past 2 days but today 11th June, with a less of a downpour than that of the 10th, our DSTV signal cuts out a few of our channels, the premium ones, and all the rest works. I then make contact with DSTV to have it sorted and to no surprise, they can't and actually refuse to help me saying I must get an authorized technician out to check my connections and reset my connections. I mean for what. You cut out my premium channels and now I must pay someone to come and fix your problems.

My dish is perfect, my decoder is perfect, my cables are perfect so whats wrong? why you refusing to help a valued customer.

Think its time I listen to my family and friends and get Netflix instead.

Pathetic service from DSTV