Pathetic Service

On 12 March 2020,I called your customer support and was assisted by the consultant called, Nelly. What a pathetic experience I had. The lady was not willing to assist and to make the matter worse she kept me on hold for hour and half. I'm sure multi choice is going to pay her for that half and hour of no productive. I don't know why this kind of people are still in ur organization. There's a lot of people unemployed and willing to work and give best experience. I don't think multi choice knows that they have people like this.i was using my cellphone and willing to provide my bill to show u that this lady has cost me money and with no service. I need to to retrieve the call recording and listen to the service multi choice is offering. I took screen shots of the call and willing to take it to the highest level. This is not what I'm paying for. Unacceptable.