Pathetic Service

I bought a new DSTV Xplora ultra on the 09th of August 2023 and activated my subscription. According to DSTV, my payment date is the 02nd of each month. I last paid for my account on the 14th of October and requested my dates to be made on the 15th which is in line with my salary date.

Following an sms stating that I should pay my account by the 2nd of November to avoid suspension of services, I then called their call Centre and The consultant was rude and unprofessional. I then requested to speak to her manager ad a lady by the name of Precious took over the call.

Precious requested that I give them 24 hours to find a resolution but she never got back to me. over the phone they were mentioning a lot of things that were never mentioned to me when I subscribed.

I Never agreed to be billed on the 2nd of the month and I do not know as to where they got that permission from.

My viewing is suspended and now I am being forced to pay reconnesction fees.