Pathetic Service

I have contacted Multi Choice on numerous occasions as I have been disconnected due to an error on their side. I started a new price lock over a year ago and the department ran two accounts on my name and now there is an outstanding amount due to the incompetence of this department. I WAS PROMISED BY Mr Melk that he would sort this out for me but he has never contacted me for any type of resolution. I now have to call in every few days to have my account reconnected as your system keeps seeing that im apparently outstanding. I pay my account diligently on time every month but still this happens! If I do not get some sort of answer from Multi Choice I will have no other options as to lodge a complaint with higher powers may that be the commissioner or the ombudsman! But I cannot continue to pay for sub-standard service from this company! Never mind all the times i have had to contact the call centre and no one is able to assist other than putting me on hold for 15+ minutes each time because their system never works! I have been loyal customer for over 9 years but this is how their clients get treated!