Pathetic service

Shocking! One wouldn't think businesses are struggling, or that competition is tough. No - DSTV - doesn't worry about declining viewers - maybe closing would be better than offering no service at all. You call, and they tell you their whatsapp works wonders - all one gets "oops something went wrong". The MyDSTV app doesn't work either in terms of holiday viewing and phoning the call centre - they are all nice people, but they cant offer a service because nothing works, sorry, my system is slow, sorry, let me reboot, sorry, it wont allow me - will log with with my business centre. And thats it - end. Call again - same problem. Call again - same problem. At what point does DSTV want to actually offer customer service? Today their system wont allow the agents to add packages... so why isn't that shared? We have a tech issue - busy attending to it - but no - you allow everyone to hold. Almost 120min of "holding", not 1 person called back, not 1 person sorted the issue. So now what - go to netflix? Pathetic service.