MM
Mamsy M
1 reviews | Active since Dec 2018
19 Oct 2022, 17:12
Pathetic Service
My channels have not been working since Sunday the 16th October 2022 to date. I have tried getting assistance on whatsapp with no joy. I ended up calling the call center still I had no joy. How does one pay for a service and not get what I am promised. I am at the verge of canceling my subscription because I am paying for no service at all. This is **************** 😡😡😡
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
19 Oct 2022, 17:14Hi Mamsy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply19 Oct 2022, 17:14
Official
Hi Mamsy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Mamsy M's updateReviewer Update
21 Oct 2022, 16:09Hi Hello Peter team, yesterday I spoke to once of your consultants whom what handling my review, I told him that I had took the decoder to one of your Dstv Agency and he was supposed to call be back this morning 21 October 2022 and he didn't. Well unfortunately the decoder is still not working and still playing channel 100 after it was fixed by a technician in the dstv agency in Heidelberg. This is now a full week without viewing and this is not acceptable. How are you guys going to resolve this????
MM
Mamsy M's update21 Oct 2022, 16:09
Reviewer Update
Hi Hello Peter team, yesterday I spoke to once of your consultants whom what handling my review, I told him that I had took the decoder to one of your Dstv Agency and he was supposed to call be back this morning 21 October 2022 and he didn't. Well unfortunately the decoder is still not working and still playing channel 100 after it was fixed by a technician in the dstv agency in Heidelberg. This is now a full week without viewing and this is not acceptable. How are you guys going to resolve this????
MM
Mamsy M's updateReviewer Update
22 Oct 2022, 13:20Today is day 6 still with no viewing. I spoke to another hopeless call center agent by the name of Rorisang that made an empty promise that she would cancel the error and will call back again to check if viewing has been restored. The reference number to the call is ***0-i230. It looks like its in the nature of all multi choice employees to make empty promises to their customers. No wonder people are canceling their subscription because we really subjected to this sh*t service😡😡😡
MM
Mamsy M's update22 Oct 2022, 13:20
Reviewer Update
Today is day 6 still with no viewing. I spoke to another hopeless call center agent by the name of Rorisang that made an empty promise that she would cancel the error and will call back again to check if viewing has been restored. The reference number to the call is ***0-i230. It looks like its in the nature of all multi choice employees to make empty promises to their customers. No wonder people are canceling their subscription because we really subjected to this sh*t service😡😡😡