Pathetic service

"I recently encountered an issue with my DSTV account. In 2020, I upgraded my decoder, never had any issues until three months ago, when I attempted to make a payment, I was informed that I have two decoders and that one had been activated without my knowledge or consent. The consultant advised that I am liable for the charges, regardless of my awareness. I requested either reconnection or a refund, given my recent payment. Unfortunately, this request was denied. After multiple attempts to resolve this issue, I kindly request that DSTV either reconnect my service or provide a refund, allowing us to part ways amicably."