Pathetic service

I called in on the 20/10/19 to get my services reconnected for the compact package, I enquired about cost for the full package as well. I was quoted for both packages & once I confirmed with my husband I called back to confirm that I would like the full package for the net 2 weeks ****il 31st Oct) & I was quoted a totally different price. Spoke to Harriet Shabalala, the team leader who told me that it was " bad debt written off" that I needed to pay. I tried to explain to her that her wording is incorrect & that it cannot be bad debt written off, cause that means it would have been written off & I would not have to pay. Nevertheless no matter how I tried to explain, she just didn't get it. I asked why I was quoted the incorrect price initially cause nothing added up, she could not explain. I asked for the telephone recording & I was asked to go in to the branch if I wanted it. Harriet then told me that this is an internal issue & once she listens to the recording she will address the staff member, I asked for feedback & her response was for what? Its because of this pathetic service that you are losing clients. I clearly asked to be connected until the 31st of Oct & I paid up until those dates but I see it remained connected & was just sent an sms to pay. If you want clients, learn to treat them with respect & when you employee staff train them on customer service. Its absolutely appalling how you as a service provider can rip clients off.