Pathetic service

My subscription was canceled on the 16 of September but my last payment of R400.00 was paid on 19 of August 2020. So I called to query why,hence from 19 to 19 is full month and my subscription was still short of full 3days,however I spoke thandeka and zanele these 2 told me they way I must pay reconnecting fee and subscription fee, so they failed to apply common sense and I used over R 200.00 worth of airtime, due to their pathetic services and ignorance syndrome. I request to speak to their supervisor or someone senior to them but they couldn't call that person.

So based on that while my airtime and effort has been exhausted I was handed over to the supervisor, whom he couldn't explain broadly due to my insufficient airttime, and he failed to call me back and I told him that soon my airtime will be exhausted. However I noted that it was system error for my disconnection. But my problem with the team leader is that he did not call me back.

This employees must understand the relationship between them and customers cause if you could listen to my telephone conversation it is clear they don't know customer service, if it was not monopoly system, today I would have terminated my service with you.