Pathetic service!!

Card: *** I have contacted the non-toll free number over the past few weeks with no help. We constantly receive different error messages (the latest one being E16-4) and previously it said that we don't have the full package. When I call the non-toll free number every agent gives me a different excuse, like the technician that we using is at fault, then our connections are faulty, then its the decoder that's faulty. They say they will escalate the query but no one comes back with a solution. I spoke to Paige Amber today> I asked her to escalate the matter to someone senior. She mentioned that everyone is in a meeting but then eventually came with a name of her "team leader", Kalib Khan that could only EMAIL me within 24 hours....no call back but an email. This is unacceptable!!!!! You successfully take money every month and I don't get any proper service from you. That's not on. Your service is becoming more and more appalling.

I want this matter to be taken seriously and expect a call back immediately.