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Natalie N

1 reviews | Active since Sept 2020

15 Jan 2022, 21:19

Pathetic service!!!

Good day

I have had endless problems with my extra view on my secondary decoder. I have changed decoders numerous times, bought a new LNB, new power cable, new cables and had 4 technicians so far for the past 5 months. I have to call dstv almost everyday to clear error codes meaning I need to buy airtime all the time, I have to drive to the nearest multichoice which means petrol everytime and I an currently unemployed. I have to pay technicians to come out everytime and trust me when I tell you that it is no joke when you don't have money to do this all the time. I am paying for extra view but had no signal for 5 months going up and down and calling daily, you can check all call records. Don't even talk about your WhatsApp option, the most useless service offered! I have asked for a supervisor or manager to return my calls about 10 times and NO ONE has called me to date. This is the worst service I've received in my life. Can someone please help.

Thank you

Regards Shaniel Naidoo

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jan 2022, 22:27
Official
Hi Natalie,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team