pathetic service

DSTV messed up the package I ordered, after calling numerous times and speaking to very rude agents and non helpful Teamleaders it was then finally corrected, payment date for the subscription is set for the 20th of each month, woke up today and the services are off...i have no idea who gave them the date of the 15th, they cannot tell me. I've been chatting and sending emails continuously since this morning and still no assistance. Instead they insisting that I must pay for an error they made, they are definitely not treating me fairly at all as i am utterly disgusted in this service and treatment I am receiving. can someone senior at multichoice contact me urgently and sort this whole mess out, its been extremely frustrating dealing with DSTV everyday, they are not going to reimburse me for all the airtime i used calling them but expect a full payment on the 20th. I have been dealing with a specific individual as well and she also is just ignoring my emails . can someone please tell me what on earth is going on at Multichoice? all those staff members need to be trained on TCF and telephone etiquette's.. I am honestly appalled by all of this. I am honestly failing to understand how such a huge establishment can continuously be making such huge errors on a customers account . I would love to know how multi choice is going to compensate me for all my time, efforts, airtime and all this frustration they have been causing me since the 31 August 2022