Pathetic service

Some of my channels stopped working on the 30th of April 2021, tried to reset the decoder and just decided to buy explora 3 with free installation, I called their call centre using my airtime several times and was given cell phone numbers of accredited dstv installers. The other numbers of the installer are off the whole weekend, the others say they don't work for dstv and the last guy I spoke to just **** to me saying he will come to install. Why do we have to go to the stores and buy dstv decoders offered with free installation if it will be the consumers problem to actually find an installer who actually is willing to install with that dstv voucher. Besides the repeats on Dstv and actually having to pay for nothing we still have to experience bad service with agents that do not have a solution if there is a problem.