Pathetic service

I received an e-mail about 8 May saying if I pay before a certain date, I will get the premium package for R525. I went onto my cellphone banking which is the usual way I pay for DSTV and paid the amount which was due (R351). On the 28th May I received an e-mail to say Showmax is paused (not too concerned) and then a sms to say I have been disconnect. I log into MyDSTV only to see another amount is now also due which I then pay. Only way to get any answers is to chat to the BOT. Kept asking to make sure I am reconnected and was met by some sarcastic answers by the customer services person. I then followed up with an e-mail to say how disappointed I am and two days later, after numerous e-mails backwards and forwards, talking about my brother and the decoder (have neither of these) I have the streaming package and provided them with my customer number, I am told that it reflects there is a decoder - I do not even have a satellite dish. How on earth did DSTV get to this stage and its then no surprise that subscribers are leaving. Not only of the endless amount of repeats and ridiculous shows that they have, but the pathetic customer service to say the least