Pathetic service

I called in severally because they billing me double for November and December 2022 for my dstv subscription and stupid router. Called in and none of the agents has a explanation to this, since when does multi choice does Bill you for two months. I waited for the call since the agent mentioned that the manager will call me back, days later they have closed my dstv and can't view. I'm suppose to pay the penalty and also double subscription. Multichannel is very useless and so ****ed off.