SM
Siraaj M
1 reviews | Active since Nov 2019
23 Nov 2019, 22:40
Pathetic service
In the last 3 weeks I have been accused of not paying my account in 2017 and also of *****. My service are disconnected even after I have paid. I have been going back and forth with operators at multichoice I am just told I owe R2700 but no one can tell me what for because they have confirmed they received my payment.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
25 Nov 2019, 07:49 Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Nov 2019, 07:49
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SM
Siraaj M's updateReviewer Update
26 Nov 2019, 22:12Good day
Please note that I have made no such arrangements. I asked that I be sent a breakdown showing the reason they claim that I owe this money as there was no mention of this until 3 weeks ago. Also they have now deducted over R2500 from my account without my consent which I believe is theft. They are changing stories all the time. I have even been accused of *****.
Pathetic does not begin to describe how I am being treated and I'm sure I am not the only one. Stop trying to brush this issue off saying it's resolved everytime because it is far from it.
Please note that I have made no such arrangements. I asked that I be sent a breakdown showing the reason they claim that I owe this money as there was no mention of this until 3 weeks ago. Also they have now deducted over R2500 from my account without my consent which I believe is theft. They are changing stories all the time. I have even been accused of *****.
Pathetic does not begin to describe how I am being treated and I'm sure I am not the only one. Stop trying to brush this issue off saying it's resolved everytime because it is far from it.
SM
Siraaj M's update26 Nov 2019, 22:12
Reviewer Update
Good day
Please note that I have made no such arrangements. I asked that I be sent a breakdown showing the reason they claim that I owe this money as there was no mention of this until 3 weeks ago. Also they have now deducted over R2500 from my account without my consent which I believe is theft. They are changing stories all the time. I have even been accused of *****.
Pathetic does not begin to describe how I am being treated and I'm sure I am not the only one. Stop trying to brush this issue off saying it's resolved everytime because it is far from it.
Please note that I have made no such arrangements. I asked that I be sent a breakdown showing the reason they claim that I owe this money as there was no mention of this until 3 weeks ago. Also they have now deducted over R2500 from my account without my consent which I believe is theft. They are changing stories all the time. I have even been accused of *****.
Pathetic does not begin to describe how I am being treated and I'm sure I am not the only one. Stop trying to brush this issue off saying it's resolved everytime because it is far from it.
SM
Siraaj M's updateReviewer Update
26 Nov 2019, 22:17I have contacted help@dstv numerous times and they have done absolutely nothing about it. It seems no one takes this seriously all you do is disconnect people who pay you every month and mess in your clients account. You clearly don't give 2 ****s about customer service. I have always honored my payments with DSTV as I have been a loyal client of yours for years and this is how you show appreciation for loyalty.
SM
Siraaj M's update26 Nov 2019, 22:17
Reviewer Update
I have contacted help@dstv numerous times and they have done absolutely nothing about it. It seems no one takes this seriously all you do is disconnect people who pay you every month and mess in your clients account. You clearly don't give 2 ****s about customer service. I have always honored my payments with DSTV as I have been a loyal client of yours for years and this is how you show appreciation for loyalty.
SM
Siraaj M's updateReviewer Update
27 Nov 2019, 21:34After constant calls to multichoice even after they deducted the entire amount they claim I have in arrears for 2017 they still refuse to connect me saying they have system problems everytime. I'm sure there must have been a change in staff or systems at DStv because when I started with DSTV I never had such bad service I had 1 woman screaming at me over the phone like I was a kid. If this is what we are allowing as customer service in this country then we are definitely heading for failure. Someone at DSTV needs to attend to this bad service before it is too late. At this point I feel only a lawyer would be able to get some answers out of them as they clearly refuse to resolve this and keep making false statements saying I agreed to things I have no knowledge of like I'm insane.
The fact that I could be accused of *****, and my money being removed from my account without my consent and to top it all be treated like an animal in the process and they can get away with it is mind blowing. Are there no standards in this company? Are these calls not being monitored?
I pray for customer service in this country as it seems we are in a fast downward spiral with companies like DSTV and Multichoice. I hope no customer has to endure what I have in the past few weeks.
The fact that I could be accused of *****, and my money being removed from my account without my consent and to top it all be treated like an animal in the process and they can get away with it is mind blowing. Are there no standards in this company? Are these calls not being monitored?
I pray for customer service in this country as it seems we are in a fast downward spiral with companies like DSTV and Multichoice. I hope no customer has to endure what I have in the past few weeks.
SM
Siraaj M's update27 Nov 2019, 21:34
Reviewer Update
After constant calls to multichoice even after they deducted the entire amount they claim I have in arrears for 2017 they still refuse to connect me saying they have system problems everytime. I'm sure there must have been a change in staff or systems at DStv because when I started with DSTV I never had such bad service I had 1 woman screaming at me over the phone like I was a kid. If this is what we are allowing as customer service in this country then we are definitely heading for failure. Someone at DSTV needs to attend to this bad service before it is too late. At this point I feel only a lawyer would be able to get some answers out of them as they clearly refuse to resolve this and keep making false statements saying I agreed to things I have no knowledge of like I'm insane.
The fact that I could be accused of *****, and my money being removed from my account without my consent and to top it all be treated like an animal in the process and they can get away with it is mind blowing. Are there no standards in this company? Are these calls not being monitored?
I pray for customer service in this country as it seems we are in a fast downward spiral with companies like DSTV and Multichoice. I hope no customer has to endure what I have in the past few weeks.
The fact that I could be accused of *****, and my money being removed from my account without my consent and to top it all be treated like an animal in the process and they can get away with it is mind blowing. Are there no standards in this company? Are these calls not being monitored?
I pray for customer service in this country as it seems we are in a fast downward spiral with companies like DSTV and Multichoice. I hope no customer has to endure what I have in the past few weeks.