Pathetic service

Hello. My name is Shaneil Naidoo, I have been a loyal customer with DSTV for many years. About a month and a half ago lightning struck all my TV's, LNB and power cable. I was instructed to bring both my decorders to the nearest multichoice which I have done numerous times. My TV was repaired, I had to purchase a new LNB, a new power cable, and I got 2 new decorders. For the past 5/6 weeks I have had great difficulty receiving signal from my primary decoder to my secondary decoder and I have been calling dstv almost every day asking for another alternative or for a supervisor or manager to please contact me with a solution. I was promised that I would be called back but up until today no one has called me back. I would appreciate if you would first check all my call records to dstv multichoice over the past 5 weeks. I have changed decoders, got new cabling, a new LNB, a new power cable and I have been calling almost every day with no luck. I am paying for extra view but there is no extra view. What I am most disappointed about is been promised that a senior person would call me over the past 4 weeks and ingave not been contacted as yet. The worst service I have ever received.