WD
Wendy D

1 reviews | Active since Oct 2012

05 Oct 2024, 14:09

Pathetic service

Pity I can’t give zero stars. Try chatting to Dstv online on their chat page! It’s a nightmare, the agent I got was useless. I paid R155 then it said I had to pay R99 I have Dstv stream family and am downgrading to access. Access is R99 so why did I have to pay more. I was on chat with one of their agents who speaks every 5 minutes and doesn’t read your question. That was a completely useless waste of my time.

This is not the first time this has happened to me on that chat, a few months ago the same sort of thing.

Please hire competent people to chat and help your clients.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Oct 2024, 14:41
Official
Hi Wendy, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards, 
DStv: Hello Peter Team