Pathetic Service

<p>Hi</p> <p> </p> <p>I requested a refund on the 01/10/2016 was told it takes 30days for it to be done, I called in on the 06/10/2016 and was told there was no refund request on the system so the refund was only done on the 06/10/2016 and it would take 48hours for it to be finalized. I called DSTV again this morning and i was told that there refund will now take7 days.</p> <p> </p> <p>I am disgusted by the level of poor service and lack of consistency that Multichoice provides its customers.</p> <p>I am spending my own money to call Multichoice and get a simple matter resolved. I DO NOT UNDERSTAND HOW IN THIS DAY AND AGE, A REFUND CAN TAKE 30DAYS, 48HOURS AND 7DAYS.</p> <p> </p> <p>I NEED THIS REFUND PROCESSED AND FINALISED TODAY AND MY DSTV ACCOUNT CLOSED.</p> <p> </p> <p>REFERENCE NUMBER: ********** 1</p> <p> </p> <p>Regards,</p> <p>Appalled Customer</p> <p> </p>