Pathetic Service

<p>in June 2016 i was arrived home to see my Dstv has been suspended. I then called Dstv to find out whats happening then this agaent told me that the reason for my own account be suspended is that they have only now seen that a total of R320 has been reversed in December 2015 as a Ackermans. now i have contacted Ackermans and there is no way they could assist me with a receipt for December 2015 because its longer than 6months. After all my argueing with the agent they still never agreed activate my accont. The sevice i have received from Multichoice concerning my problem has been pathetic because i have been calling for the past few months in everytime to explain to that agent whats happening to keep my account active....I dont see why i must pay in the R320 if it was reversed without my knowing about it.. This is a problem between Multichoice and the Vendor and not me. If this is going to persist to happen then i will take this matter further. I feel i am being ****** by Multichoice of a R320. I did a cash payment so how can i reverse this money...I went as far as speaking to a supervisor which i thought would asssist with me but she was just as uneducated as the agent. Its frustrating to being struggling with my account like this and remember i am a premium subscriber and this is the ****ty service i'm getting.</p>