Pathetic Service

<p>Since last year October ive had a problem with my dstv accounts. They keep on being disconnected for no apparent reasons. I call their call centre practicaly every second day and send countless emails but they never seem to be able to resolve my problem.</p> <p>I have two resindential accounts under one main account and everytime i call them they promise to escalate the matter and assure me always that the matter will be corrected but still the next month i must call to sort out a pre-existing problem. when i pay my account the payment goes to one residential account and they disconnect the other one. </p> <p> </p> <p>On top of that they charge me reconnection fees which i dont know for what because my account is paid. </p> <p>recently they sent me an sms stating that im in arears and my profile will be updated on ITC as overdue.</p> <p>I spend my hard earned money calling their call centre and their useless consultant hang the phone in my ear and their pathetic supervisors dont even want to take my calls for almost a year.</p> <p> </p> <p>Why must they charge us so much money if they are not willing to help us when we have problems?</p> <p>your call centre people even confirmed to me that when you had a sytem change last July the sytem duplicated the accounts and that its an internal multichoice matter which sould not affect me in anyway but guess what? it affects me in every way.</p>