SS
Sieraj S

1 reviews | Active since Sept 2015

29 Jun 2016, 07:22

Pathetic service

<p>I would like to bring to your attatention of how patehtic Dstv is. I signed a two year contract which stated that my subsription will not change for the next two years. In March this year 2016 they however increased my subsrciption. When my debit went off I picked it up and immediately notified them where they acknowledged the mistake and assured me that the mistake will be corrected. After phoning in numerous times the mistake has not been corrected to date (29/06/2016). They collect millions every month but can't refund a very small amount but when we owe them they are quick to disconnect our service. I would like Dstv to stop debiting my account immediately </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jun 2016, 12:25
Official

Good day Sieraj

Thank you for bring this matter to our attention.

We have escalated your concerns to our Price lock department for urgent attention.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available

Please accept our apologies for any inconvenience you have experienced in this regard.

Kind Regards

Rupert