Pathetic service

<p>I went into the Multichoice Randburg office beginning of April 2016 , received a number to be in queue for client services to cancel my DSTV DORA subscription as well as the extra view with PVR. That went smoothly. I was advised to get another number and queue again to cancel the insurance on the DSTV DORA and extra view PVR. That went quite quick. I signed a small piece of paper instructing to cancel the insurance. Yesterday 20.6.2016 i receive a sms advising that my account is overdue by R167,34 to avoid negative credit bureau i need to pay. So i phone the client call centre spoke to a women who i do not know the name of. She could see my cancellation took effect end of April, apologised and passed a credit. This morning the same lady phoned advising she could not pass the full amount as credit as the R34 is for insurance and i needed to phone them. I phoned them on ********** 000 and spoke to a consultant whom i believe do not know what language she is speaking but is was some kind of ****led english. after repeating the security questions answers a couple of times she kept on telling me she cannot see a call registered on the system, the more i tell her i was physically in the Randburg branch to cancel. After 10 minutes of still not understanding that i did not phone to cancel but went in toRandburg, she put me through to her supervisor, Shanaaz Nooredien. Who is also eager to get me off the line so that i can go to Randburg again, go through the same cancellation process with no guarantee that this will be done correctly as i did the same process in April. She also stipulated that since i will now cancel the insurance i will have to pay May, June fees for insurance. Again the supervisor does not offer to try and resolve the matter by contacting the Randburg office, nope the client must run around, incur extra costs and then pay for months of no DSTV service insurance anyway. I cannot find the insurance piece of A5 paper i signed that day. And at this stage actually now refuse to do the same process. Multichoice must sort out their admin and i need the R34 credit passed to tyhe account in order to ensure no further issues occur. I will not be blacklisted by Multichoice due to their lack of administration management or should i say poor quality of staff. I cancelled my DSTV which i paid R907 a month for repeat upon repeat upon repeat. Not worth the money anymore.</p>