PATHETIC SERVICE

A simple request about the DSTV Stream has turned into a whole huge mess whenever I follow up, it doesn't seem no one knows what's going on. I was logged out of the DSTV stream App, couldn't remember my password then tried to reset it, got an email confirming the password was rest however when I try logging in, their system would give an error that the credentials used were incorrect, I've called their call center and they referred me to their online chat facility. I've had numerous interactions on that platform but it's almost a month if not over and they cannot help with. I followed up again today and provided the reference and the agent advised I'd need to detail my query after I had provided her with 2reference numbers, what's the point of being given a reference number if they can't use it to check what the customer's query or interaction was about......Worst Service from this company