Pathetic service

I requested to be downgraded from compact package to access on the 04/11/2020. I was told that I need to pay an amount of R171.54 for my services to be reconnected.

I paid the R171.54 yesterday the same day which was the 04/11/2020 . However when I get home my services aren't connected at all . I call today I am told I need to pay another amount of R236.50 to be reconnected and I , I cannot be downgraded. I can only be downgraded after I have paid the money R236.50 .

Now tell me why would I want to be downgraded if I had the funds ? The whole point of requesting to be downgraded was that there are no funds . I'm told this has been happening for about 3 months.

After I spoke to one of your agents, was advised to write a letter requesting to be reconnected on credit and be only downgraded on the 30 of November 2020.

I am upset and disappointed at the same time.

The lady I spoke to gave me 3 email addresses that cannot be used: ***, *** and *** za all of them returned they cannot be delivered.