Pathetic service

i bought a new decoder on the 26th March 2020, had it installed and paid a fee of R90 as required by multichoice. I called them and the specifically told me that’s the only fee that was required as my account was still active. Today I woke up to my dstv being disconnected because “I have a balance outstanding” which I was told that there isn’t. I paid my dstv using the instant EFT method, called multichoice about 5 times to confirm If they had received the proof of payment, I even had to resend it twice to make it easier for them and still nothing. I’m still disconnected and nobody (none of the consultants namely Lerato and Tyrone) activated my account of bothered to get back to me. I’m really sick of the incompetence that I constantly experienced from multichoice! The service that I receive from them is pathetic and I as a paying customer deserve better.