Pathetic service

Multichoice is pathetic, i called multichoice on the 18th November and spoke to Celeste, ref number: ***. i called to complain about catch up not updating episodes and Celecte told me that she will escalate to technical. today it is the 29th November and i did not receive any feedback like she promise. I called in today and spoke to Nkanyiso and nkanyiso told me that Celeste did not load any notes on my query. So dissapointed with their poor service.