Pathetic Service

I require urgent assistance, I have not used/ utilized the multichoice service for approximately three months due to no electricity but was still servicing the premium of R519 for the months of August & September. I reversed the debit order for one month due to non-usage/ unable to connect as per the above stated issue, this was in the month of October , however the debit order was paid for the month of November and I was not reconnect since the debit order has been paid which is on the 20th of November. I contacted mulit choice on the 4th of December 2020 at 20:33 and spoke to an agent by the name of Nosipho Zukufa who put me on hold for approximately 30 mins without coming back to me to advise what is the issue. Please note this is an expensive call and to be put on hold for such a long period of time and not even get a call back is pathetic service. I then called again at 21:00 and spoke to another gentle man who advised me that I am required to pay a reconnection fee of +-R300.00 which I told him I will not pay as the full debit order amount was paid, he then referred me to his team leader by the name of Athenkosi Saku who advised me he will look into the matter and to give him 24 hours in order to resolve the matter . I still did not receive any call back to date. Athenkosi Saku advised he reports to David Stellenbosch. I called again on the 6th of December 2020 and a gentle man who calls himself Gordon Moyo however as per the rating service his actual name is Garikayi Kuture who was absolutely useless at assisting as he was unable to even provide me with his managers details until I insisted that I will not hang up the phone, he told me he was a mere call centre agent and can assist me with escalating the matter and I have to wait for 24hours to be assisted . Please note since the debit order date of the 20th till to date I still do not have access to the service and my decoder has not be connected without a proper explanation or and why I am being charged an additional fee of +-R300 which is not part of the package.