Pathetic Service

Today marks the 9th day without any viewing yet our account is paid up to date. The Dstv Helo Peter is just as hopeless as the call center agents that one is subjected to speak to. I was promised by one of the consultants that deals with Helopeter complaints that he would call me back to check if we have viewing of the other channels as we have been only viewing channel 100 since the 16th October. He called me on the 19th October and promised to call me back on the 20th October. I would like to cancel my subscription and for a full refund to be made back to me as we paid on the 16 October and we have not been getting the service. I have taken the decoder to an agency and it is still not working. I have made countless calls to the call center with no luck. Dstv multichoice is such a disaster 😡😡😡😡