Pathetic service - 4 months and still unresolved

<p>Multichoice has been overcharging me on my DSTV Explorer package for the past 4 months. I signed up for the deal toward the end of last year on the R899pm package. I was told that the package is inclusive of DSTV Premium, Extra view, access fee etc. Earlier this year I tried to use my DSTV Android Drifta and it refused to work, so I called the contact centre and the lady that assisted me told me that when I had switched from my normal Premium subscription to the Explorer deal, they did not transfer my Drifta. All good and well, it was resolved and the Drifta began to work.</p> <p> </p> <p>At the beginning of April, I was debited R948, which was more than the R899 set subscription. I called in to query it and I was told that the additional R49 was for the Drifta. I asked the lady to check, because as far as I knew, the Drifta was free with the Premium subscription that was included in the package. She confirmed and said that she would send through a request to the accounts department to have it corrected. At the beginning of May I was then debited R965.97. I called to query it and I was told that it was the Drifta subscription again and that it would be reversed. At the beginning of June I was debited R983, I expected to be debited R934 as I had rented a movie that month which meant that I had been charged an extra R49 again and by this time I was furious as I had called in twice already and been assured that my query would be resolved and I was going to be credited with the R115.97 that was owed to me. I called the contact centre for the third time on10/06 and spoke to the most helpful consultant since the beginning of this issue who had assured me that he would ensure this was resolved. Gave me an additional reference and promised to call me back, which he did once he had submitted the query to accounts and was supposed to follow it up with an email, which I never received. At this stage the amount owed to me was R164.97.</p> <p> </p> <p>It has now been 4 months that I have been debited more than the agreed subscription of R899 as I was again debited R948 yesterday and I refuse to call the contact centre again as I am clearly wasting my breath as nothing ever comes of it except empty promises. I am now up to R213.97 which needs to be credited to me. This is absolutely pathetic service and definitely unacceptable. I have a good mind to take this up with the CPA and have this agreement cancelled. Multichoice can come pick up their Explorer and dish, as I will not settle for this level of service. If I had to miss a payment my programming would have been cut immediately, yet it is fine for Multichoice to continuously overcharge me for 4 consecutive months???</p> <p> </p>