Pathetic service

Item: DStv (MultiChoice)
Rating: 1
Author: nomsa M

worst company to deal with,I have been their customer since 2009,last month I paid ,and come end of the month I owe them R97 which was paid . The response was it was not paid,sent proof of payment to no avail. Decided to downgrade while am trying other means to leave them with their pathetic service Today I have no package however they said I must pay R296.00 which I did on the 31st now I have only channel 100 they can't help

Where is the money that was paid I have sent them proof of payments

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

01 Aug 2024, 20:09

Hi ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply01 Aug 2024, 20:09

Official

Hi ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

nomsa M's updateReviewer Update

04 Aug 2024, 15:28

I interacted with some agent who sucked information from God knows where, sent this agent screenshot of the chatbox and when how much was I supposed to pay by 26th August after that conversation the agent went quiet and just actived R29 package where is the rest of the money,They are Pathetic in terms of customer service

nomsa M's update04 Aug 2024, 15:28

Reviewer Update

DStv (MultiChoice)'s replyOfficial

06 Aug 2024, 14:22

Hi ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply06 Aug 2024, 14:22

Official

Hi ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team