Pathetic service

Took out a price lock package consultant who helped was very helpful however when the installation had to take place it didn't happen on the time I had agreed on I had to call th installer whom told me he was doubled booked, when he arrived he did the installation and I was busy in a meeting and he was wanting my details which I gave while busy in meeting I could check if all was installed correctly once he had left I realized that the 3rd TV was not connected and called him he said the explorers can only connect to one TV set I called dstv 4 times was cut off n no one called me back I finally found one consultant whom confirmed with his manager that the explorer can connect to 2 TV sets. I was told a manager would call me bk in 24 to 48 hrs which never happened.i called on thay Saturday n had to explain 3 times to another consultant my issues I then realized that they had opened a ticket for me I kept requesting to speak to a manager but was told that as she is working remotely she cannot transfer me???? I ended up at the contact center and she stopped my old decoders for new one I then had to pay 2994 to get it installed.i complained on dstv site with no call or response as yet.what pathetic service I complained telephonically and via the site n no one bother about their clients. If I knew that this package will be such a ********** mission I would have stayed on my normal package. On top of paying in addition 2994 I now am paying 134 for an additional decoder.