Pathetic Service

I was sold what was called a replacement lock in package by DSTV. I was told an installer was to call me to install. None of these two promises were true. The contact centre agent **** to me according to team leader Ayesha. She was meant to listen to the call recording. In spite of having called Multichoice multiple times with my complaint and this being escalated 4 times nobody has called me in a month. Two consecutive months of incorrect debits and nobody can resolve. I even went to the Multichoice offices nobody could assist. My call on the 23November was 41 minutes long without any solution. Spoke to Ayesha team leader on the 23 Nov but later found out from Scebi (Randburg offices) on the 8th December that she never escalated the issue. It is now a month later I have been debited R2758 instead of R1000..