LT
Leilani T
1 reviews | Active since Apr 2020
20 Apr 2020, 11:09
Pathetic Service
Disgusting service. Just last week I payed my DSTV account in full only to find that my services have been suspended this morning. When phoning DSTV to find out why... their systems are offline and cannot help me at all. Instead I was told to go onto Facebook and put in my complain or send a whatsapp to complain, not once did they ask for my details and say should the system be up and running we will phone you back. When calling again to listen to the voice prompts it says that I must pay R 910.00 by today when payment was made last week. Pathetic, disgusting service for such an expensive product to ahev
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Apr 2020, 13:30Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Apr 2020, 13:30
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
20 Apr 2020, 17:13Hi Leilani T, It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that we received a payment on the 2020-04-20 an amount of R 890.00. This payment was made on the 15-04-2020 but only reflected on the 2020-04-20.
We have reversed the recconection fee that was billed on the account.
Kind regards
DStv: Hello Peter Team
Kindly be advised that we received a payment on the 2020-04-20 an amount of R 890.00. This payment was made on the 15-04-2020 but only reflected on the 2020-04-20.
We have reversed the recconection fee that was billed on the account.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Apr 2020, 17:13
Official
Hi Leilani T, It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that we received a payment on the 2020-04-20 an amount of R 890.00. This payment was made on the 15-04-2020 but only reflected on the 2020-04-20.
We have reversed the recconection fee that was billed on the account.
Kind regards
DStv: Hello Peter Team
Kindly be advised that we received a payment on the 2020-04-20 an amount of R 890.00. This payment was made on the 15-04-2020 but only reflected on the 2020-04-20.
We have reversed the recconection fee that was billed on the account.
Kind regards
DStv: Hello Peter Team