Pathetic service

On the 31/03/2016 my father took our faulty the decoder to Multi Choice in Maponya - they tested the decoder and found issues on it was related to signal. They then provided my father with a new decoder - tested the decoder in store and it was working. <br> <br> When we arrived at home that afternoon, we then tested the decoder, and experienced the same signal issues. A Multi Choice accredited installation representative came and fixed the apparent signal issue....<br> <br> As per normal, we waited 48 hours for the DSTV catch up items to update - but items were available on catch up 48 hours later (Saturday evening). In addition to the catch up items not updating the PVR features stopped working - an error message displayed \E102-9 This decoder is a PRV. If you upgrade your subscription you will be able to enjoy all the PRV features available. Please call the Multi Choice call centre, etc...\"<br> My father then called the Multi Choice contact centre, and was advised to format the decoder - this solution was for all the catch up items to update, no solution was provided on the PRV features. <br> Upon checking this Sunday morning, the catch up items were updating, however we were still unable to use"