1 reviews | Active since Nov 2011
pathetic service
I am speaking to Godfrey ( who wont give me his surname) at Multichoice to ask why our service has been suspended.He tells me that he cant help me and there are no supervisors working at this time 6.39pm. He also tells me that the reason for suspension for our services is because there is no money to meet the debit order which is total nonsense as there is more than enough in our account. THIS IS THE MOST PATHETIC THING I HAVE EVER HEARD. The worst part is that nobody can put our service back on until tomorrow. When I asked for a ref for this call he was a bit hesitant but the ref is Godfrey906279i12. HA Blady HA, An I have to sit with no TV until tomorow. He also was very quick to tell me that it was not his fault.<br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. We apologise for the delayed response and the poor customer experience.
According to our records you have been assisted with your request, and your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. We apologise for the delayed response and the poor customer experience.
According to our records you have been assisted with your request, and your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Elizabeth