1 reviews | Active since Nov 2012
PATHETIC SERVICE
I LOGGED A REQUEST FOR SOMEONE TO CONTACT ME TO GET THE EXPLORA ON THAT PRICE LOCK SPECIAL LASTWEEK MONDAY AND I AM STILL WAITING TO BE CALLED BACK.2 OF MY COLLEGUES LOGGED REQUEST EARLY JAN AND THEY ARE STILL WAITING FOR FEEDBACK.YOUR CONTACT CENTRE IS NOT ABLE TO TRANSFER US TO THE SALES DEPARTMENT SO WHAT SHOULD WE DO THAN?<br> <br> THIS IS PATHETIC SERVICE WE GETTING FROM MULTICHOICE, YOU NEEED TO STICK TO YOUR SLA AGREEMENT IF YOU SAY YOU WILL CONTACT THE CUSTOMER IN 48 HOURS IT SHOULD HAPPEN WITHIN 48 HOURS.<br> FALSE ADVERTISING IS NOT GOOD FOR ANY ORGANISATION.<br> <br> CAN I PLEASE BE CONTACTED TODAY SO I CAN GET MY EXPLORA AND WHILE YOU AT IT YOU CAN SEAL A DEAL TO 2 MORE PEOPLE WHO WANT THE EXPLORA.<br>
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been contacted by one of our Price lock consultants that assisted you with your application and explain the terms and conditions of the contract.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been contacted by one of our Price lock consultants that assisted you with your application and explain the terms and conditions of the contract.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert