1 reviews | Active since Nov 2015
Pathetic Service
I have been a customer for the past 10 years. I phoned to the call center on 1 March 2016, to upgrade/change my account to the Explora on the R899 deal. Guess what i phoned another six times again!!! Every time i get told that \someone\" will phone me with in 24 hours, well today is 12 days later and no one has phoned me and im still waiting? What on earth should a person do to get help or to get a service from DSTV??? I understand that things get escalated in your department, but my logical brain tells me that even if you do escalate things, you should follow up and make sure that the whole process / cycle is complete and that the customer is happy?? I would appreciate it if anybody can phone me back to sort out my installation or if someone can tell me who to phone to get helped."
Dear Deidre
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Deidre
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter