Pathetic Service

This Complaint is about lack of attention to detail from the Call center agents and Pathetic service from Supervisors.<br> <br> I disconnected my DSTV package in December 2015 as i was returning home from December leave,<br> End of Jan 2016 my account was still debited so i called the call center to ask why and they say that i reconnected my package in December (my argument was - why would i connect the package if i was not going to use it) - so beggining of Feb i requested the call recording from December 2015 - a month later NO ONE has gotten back to me and end of Feb 2016 my account was debited again! for a service i was not using.<br> <br> I then called the call center again to complain and spoke to tinyiko - 4 days has now passed and NO ONE has gotten back to me - this is DISGUSTING service from such a company as DSTV. <br> <br> I am still waiting for some one to contact me and REFUND my money.