Pathetic Service

Today i called multichoice to find out about my decoder i sspoke to an agent that told me that the account is suspended i must pay R148.I told him that i can pay it tomorrow and i asked him to reconnect it. he said he cant then i then asked to speak to a supervisor he called a rude arrogant lady by the name of Lerato Sebetane who was even not willing to assist,she doesnt even have leadership skills. when i was talkjngbshe never gave me a chance to explain myself. what kind of customer service is this?? Sorry multichoice you dont have a supervisor you must take her back to training. imagine a supervisor keepingba client on hold for more than 30 min without angeging to client???never!! i then asked to speak to a manager,thanks to Koketso Boyang the manager.thanks for a fantastic service brother you deserve to be where you are!!!