PATHETIC SERVICE

I bought a new package explora in August the consultant that loaded the package on the day did not advise of a prorate amount due on the package and now THEY expect me to pay a prorate amount. the level of incompetence is horrific at DSTV. Consultants does not know left from right when you are calling in. My debit order went off on the 24th no hassles until the 4th of October when i received a disconnection message, when i called in i was told to ignore as there is an error in the system.7th of October second message received disconnection again spoke to Nolonwabo Mlityalwa that reassured me this will be sorted and the dstv was reconnected, 07th same day same issue Shade advised she can see where the error came from and thus reconnection took place,11.10.2019 Nomvuyo supposed to come back to me no reply since, i called dstv again a lady by the name of Thandikile Zuki in Durban branch made me hold for 40 minutes no action or acknowledgement of their error instead she placed me on hold came back and said she spoke to a manager whom refuses to take the call and advised that the prorate amount is due I asked for the managers name that is unwilling to assist and her réponse is SHE DOES NOT THE NAME where on earth do you deal with people like this in this day and age. I WANT THIS PACKAGE CANCELLED IMMEDIATELY ON THE COMPACT VIEW. REGARDS JANOWADE