Pathetic service

Good Morning

I am currently very upset with the service i am getting from Multichoice. I recently upgraded to new PVR decoder as i was still using the old silver decoder which was starting to give me problems, that is the day i regret in my whole life because that is when i started experiencing issues with my premiums. I phoned Multichoice N1 city in March 2020 and i spoke to Busisiwe Buthelezi or Zulu who told me that they activated PVR settings or phone box and i asked her nicely to cancel those things as l did not take them and she promised me that they were deactivated. Suppringly this month i am getting a msg again with high premium due then immediately contacted Multichoice N1 city and spoke to a lady Ayanda who also confirmed my last month call but nothing was done to cancel those PVR functions, Ayanda could not provide me a reference to confirm cancellation. Please i need urgent feedback on this issue.

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