PATHETIC SERVICE!!!!!!!!!!!

I AM SO UPSET with the service i have received from agents over the phone, i have sent email of which i was supposed to received a call in 24hrs and 24hrs later i had to be the one to follow up on my query.

I have made my payment via capitec and that specific transaction i am unable to send proof of payment however as per one one of the agent i spoke to they required the screenshots i had initially sent to be turned to PDF of which i did and still no one contacted me back and i had to be one to call the customer care line and all the agent could tell me was without proof of payment i cannot get the service that i have paid for with my hard earned money ????

There was no assistance whatsoever so does my money go to waste ? and what i found weird was the fact that last month i paid the very same way however there no problems with that and this month i am just going back and forth with the consultants with zero customer service to give, this better be sorted quickly.