PATHETIC SERVICE

I would just like to say that I am upset, i got home day before yesterday and my service was suspended when i went onto dstv facebook i was told that there is an outstanding balance of 3000 + imagine my shock. when asked as to where this amount comes from they could not advise. i then contacted the customer and as usual service there is horrific i am put on hold for more than 20 minutes. i then spoke to a team leader/manager Sepandi fumba who then obtained a statement and we went through each and every money payment. we then confirmed that there were a lot of incorrect billing, manual reversals , we came across one payment that was billed for 13 times and a lot unexplained charges. i was told that my matter would be resolved and someone would call me yesterday back before COB. still no response i called the call centre this morning and was put again on hold for 15 minutes