Pathetic service
I have been struggling with my DStv connection for the past three months, supposedly it's because my decoder is the old one and I needed to upgrade, I just don't understand this concept because I'm paying my monthly subscription fees therefore I should get access to my services. Well, just when I thought it's time to consider getting an upgrade, I received a call around the 14th of December 2021 with a price lock offer on a explorer decoder, I accepted the offer and was promised it would be delivered within 7 days and an accredited installer would be assigned to me at no additional cost. Since then I have never received a call from the DStv nor their installer, I decided to make a follow up on the 06/01/2022 and I was told the decoder was delivered to the installer and they would escalate so the installer could come come to my place to install. Yesterday ( 11/01/2022), still having not received any follow up or courtesy call from DStv, I decided to contact them again, I called about seven times speaking to different people including Team leaders but to my surprise, none of them has access to the installer's contact numbers. So they decided to do business with me through someone they don't have contact to? I was promised escalation would be made, I even contacted Multicoice office in Randburg, they also don't have access to the installer's contact number, I wonder why this missing in action has my decoder if he is untraceable! Today (12/01/2022) I made a follow up again, none of them has the contacts, surprisingly the agent even has oddesity to grab an opportunity to upsell some of their promotions to me.
I'm currently using my Data to watch DStv programs on my tablet because the decoder doesn't connect, I should be watching these programs without having to spend on data since I paid my monthly subscription, this is a double blow, it's just as good as migrating to Netflix. I'm very much disappointed that not even departmental manager bother to give me a courtesy call to assure me I will get my decoder. I have wasted so much air time following up and so much data watching DStv programs on the tablet, PATHETIC